Shipping policy

📦 SHIPPING & DELIVERY POLICY

Last Updated: 20 October 2026

Thank you for shopping with Monza UAE!

At Monza UAE, we are committed to providing a reliable, convenient, and transparent delivery experience for all our customers.

This Shipping & Delivery Policy explains our delivery coverage, shipping charges, estimated delivery times, Cash on Delivery (COD) conditions, order processing, and procedures for delivery-related issues.

This policy applies to online orders placed through www.monzauae.com.

All shipping and delivery services are subject to applicable UAE consumer protection laws.

1. Delivery Coverage

United Arab Emirates (UAE)

Monza UAE currently provides online delivery across all seven Emirates:

Abu Dhabi
Dubai
Sharjah
Ajman
Umm Al Quwain
Ras Al Khaimah
Fujairah

Delivery availability may vary for certain remote or restricted-access locations.

If an address cannot be serviced, our customer support team will contact the customer to discuss available options, including cancellation and an appropriate refund if delivery cannot be arranged.

International Shipping

International shipping is currently unavailable.

We accept online delivery orders within the United Arab Emirates only.

If international shipping becomes available in the future, the applicable countries, charges, and delivery conditions will be communicated through our website.

2. UAE Shipping Charges

Shipping charges depend on the total eligible order value and selected payment method.

All applicable delivery charges are displayed at checkout before the customer confirms the order.

Online Payments — Card, Tabby & Tamara

Order Value	Shipping Fee
AED 0–200.99	AED 19
AED 201–300.99	AED 16
AED 301 and above	FREE

Cash on Delivery (COD)

Order Value	Delivery Fee
AED 0–200.99	AED 29
AED 201 and above	AED 25

Important Information:

Cash on Delivery is available only for eligible orders within the UAE.
COD availability may depend on order value, delivery location, and verification requirements.
Any additional COD handling charge, if applicable, will be separately disclosed at checkout.
Customers will be able to review the total amount payable before confirming their orders.
Shipping fees and COD charges are generally non-refundable for voluntary change-of-mind returns, subject to applicable law.

The amount displayed at checkout is the applicable charge for the selected delivery and payment option.

3. Estimated Delivery Time

Standard UAE Delivery

Our estimated delivery timeframe is generally:

1–3 working days

This is the estimated time from order confirmation to delivery under normal operating conditions.

Delivery estimates may vary depending on:

Delivery location.
Order verification.
Courier operations.
Public holidays.
Weather conditions.
Remote or restricted-access addresses.
Unexpected operational circumstances.

Same-day delivery is not currently available.

Delivery times are estimates and should not be considered guaranteed appointments unless expressly confirmed by Monza UAE.

If an order experiences a significant delay, customers may contact our support team for assistance.

4. Order Processing & Dispatch

Once an order is placed, our team begins the necessary processing and verification procedures.

Order processing may include:

Payment or COD verification.
Product availability confirmation.
Order preparation.
Packaging and quality checks.
Handover to the courier company.

Orders are processed according to our operational schedule.

Orders placed during weekends, public holidays, or outside processing hours may require additional processing time.

Once an order is dispatched, tracking information may be provided through SMS, email, WhatsApp, or another available communication channel.

Customers may contact our support team to request an update on their shipment.

5. Delivery & Courier Coordination

Monza UAE works with third-party courier companies to deliver orders throughout the UAE.

The courier company may contact customers before delivery to:

Confirm their location.
Verify address details.
Arrange a suitable delivery time.
Request directions or additional information.
Coordinate Cash on Delivery payment.

Customers are encouraged to remain reachable using the phone number provided during checkout.

Delivery schedules depend on courier operations and route availability.

While we aim to accommodate reasonable delivery requests, specific delivery times cannot be guaranteed unless expressly confirmed.

6. Customer Address & Contact Information

Customers are responsible for providing complete and accurate delivery information.

Required information may include:

Full name.
Valid UAE mobile number.
Emirate and area.
Street name.
Building, villa, or apartment number.
Floor or unit number, where applicable.
Additional delivery instructions when necessary.

Important:

Incomplete or incorrect delivery information may cause delays or unsuccessful delivery attempts.

If a customer discovers an error in their delivery details, they should contact Monza UAE as soon as possible.

Address changes requested after dispatch may require additional coordination and may not always be possible.

Any applicable additional charges will be communicated before proceeding.

Monza UAE remains responsible for fulfilling its delivery obligations in accordance with applicable UAE law.

7. Delivery Attempts & Customer Availability

Customers should be available to receive their orders or coordinate with the courier when contacted.

If a delivery attempt is unsuccessful because of:

An incorrect or incomplete address.
An invalid or unreachable phone number.
Customer unavailability.
Failure to respond to reasonable delivery coordination.
Unjustified refusal to accept delivery.

The courier may attempt redelivery, depending on operational availability.

Our customer support team may contact the customer to confirm updated information.

Repeated Failed Delivery Attempts

Repeated unsuccessful delivery attempts may result in:

Delivery delays.
Return of the shipment to Monza UAE.
Cancellation of an unfulfilled order where appropriate.
Restrictions on future COD eligibility.

If additional redelivery charges apply because of customer-provided errors or repeated unavailability, they will be communicated before another attempt is arranged.

Legitimate refusal of incorrect, defective, or damaged goods will not be treated as delivery misuse.

8. Cash on Delivery (COD) Conditions

Cash on Delivery allows eligible customers to pay when their order is delivered.

COD is available only within the United Arab Emirates and is subject to checkout eligibility.

COD Requirements

Customers selecting COD must:

Provide accurate contact and delivery information.
Be reachable for order verification when required.
Be available to receive the shipment.
Prepare the payable amount according to the order confirmation.
Cooperate with reasonable delivery arrangements.

COD Restrictions

Cash on Delivery may be unavailable for:

Orders outside the supported COD value limits.
Addresses not supported by the COD courier service.
Customers with repeated unjustified failed deliveries.
Orders requiring additional payment verification.
Transactions presenting reasonable fraud or security concerns.

Any minimum or maximum COD order values will be reflected in the available checkout payment options.

Repeated COD Refusals

Customers who repeatedly reject COD shipments without a legitimate reason may be restricted from placing future COD orders.

Where appropriate, customers may be asked to use prepaid payment methods for future purchases.

Such restrictions will be applied reasonably and in accordance with applicable law.

9. Order Tracking

Where tracking is available, customers may receive a shipment reference or tracking link after dispatch.

Tracking information may be provided through:

Email.
SMS.
WhatsApp.
Courier tracking systems.

Tracking updates depend on information received from the delivery provider.

Occasional delays in tracking updates do not necessarily indicate that a shipment has stopped moving.

If tracking information is unavailable or unclear, customers may contact Monza UAE for assistance.

10. Delivery Delays

Although we aim to deliver within the estimated timeframe, delays may occasionally occur.

Possible reasons include:

High order volumes.
Courier scheduling issues.
Severe weather.
Public holidays.
Address verification.
Customer unavailability.
Technical or operational disruptions.

If a delivery is delayed, our team will work with the courier company to investigate and provide available updates.

Where an order cannot be delivered within the agreed or legally required timeframe, customers will be entitled to the remedies available under applicable UAE law.

Nothing in this policy excludes Monza UAE's legal responsibilities for order fulfillment.

11. Missing, Lost or Incorrectly Delivered Parcels

If your shipment:

Has not arrived despite being marked as delivered.
Appears to be missing.
Has been delivered to an incorrect address.
Has been lost during transportation.

Please contact our customer support team promptly.

Provide:

Order number.
Customer name.
Contact number.
Description of the issue.
Any relevant supporting information.

We will investigate the matter with the courier company.

The investigation may involve reviewing available tracking information, delivery records, and proof of delivery.

Where the shipment is confirmed lost or incorrectly delivered, Monza UAE will provide an appropriate remedy in accordance with applicable UAE law.

Customers will not automatically be considered responsible for a missing shipment solely because a courier tracking system shows a delivered status.

12. Damaged or Incorrect Items

If your order arrives damaged, contains an incorrect item, or is missing a product, please contact us as soon as possible.

We recommend reporting visible delivery issues within 48 hours of receiving the shipment to help us investigate promptly.

Please provide:

Order number.
Product name.
Description of the issue.
Clear photographs or videos, where available.
Packaging photographs, if relevant.

Our team will review the issue and arrange an appropriate solution.

Where required by applicable law, remedies may include a replacement, refund, or other appropriate action without additional cost to the customer.

The recommended 48-hour reporting period does not limit statutory consumer rights.

13. Order Cancellation Before & After Dispatch

Before Dispatch

Customers may request order cancellation before dispatch by contacting our customer support team.

Where cancellation is accepted, an appropriate refund will be processed through the original payment method.

Any applicable charges must comply with applicable law and must have been properly disclosed.

After Dispatch

Once an order has been dispatched, cancellation may no longer be possible before delivery.

Customers should contact our support team to discuss available options.

Where legally permitted and disclosed before purchase, actual courier or return-related costs may apply to voluntary cancellations.

Cancellation by Monza UAE

We may cancel an order if:

The product is unavailable.
Payment verification fails.
The delivery address cannot be serviced.
A genuine technical or pricing error prevents fulfillment.
Fraudulent activity is confirmed.
Other legitimate circumstances prevent delivery.

If Monza UAE cancels a paid order that cannot be fulfilled, the customer will receive an appropriate refund for the affected amount.

14. Shipping Fees on Partial Returns

Some orders qualify for free shipping based on their original purchase value.

If a customer voluntarily returns eligible items and the remaining order value falls below the original free-shipping threshold, the shipping promotion may be recalculated.

Example

Original order value: AED 350
Original delivery charge: FREE
Returned items: AED 100
Remaining order value: AED 250

Under the current prepaid shipping tiers, an AED 250 order would normally have an AED 16 delivery charge.

Where this condition was disclosed before purchase, the applicable AED 16 adjustment may be deducted from the refund.

Any deduction will be clearly communicated and explained.

This adjustment does not apply where it would conflict with mandatory consumer rights, including remedies required for defective or incorrectly supplied goods.

For full return conditions, please review our Return & Refund Policy.

15. Shipping Fees & Refunds

Original shipping charges are generally non-refundable for voluntary change-of-mind returns.

However, where an order is returned or cancelled because of:

An incorrect item supplied by Monza UAE.
A confirmed product defect.
A product damaged before or during delivery.
A failure to fulfill the order for which a refund is legally required.

Applicable shipping charges will be refunded or otherwise handled in accordance with UAE law.

For additional information, please review:

Return & Refund Policy:
https://monzauae.com/policies/refund-policy

16. Public Holidays & Exceptional Circumstances

Delivery and order processing schedules may be affected by:

UAE public holidays.
Severe weather.
Government restrictions.
Transport disruptions.
Unexpected courier service interruptions.
Other events outside our reasonable control.

Where possible, Monza UAE will communicate significant operational changes through our website or customer support channels.

Such circumstances do not remove mandatory customer rights under applicable law.

17. Customer Support

For delivery questions, order tracking, address updates, or shipment-related concerns, please contact:

Monza UAE — Customer Support

Website: https://www.monzauae.com

Email: support@monzauae.com

WhatsApp / Phone: +971 55 308 8050

Business Location: Ajman, United Arab Emirates

Please provide your order number when contacting our team so we can assist you efficiently.

18. Consumer Rights & Legal Compliance

Monza UAE respects applicable UAE consumer protection laws, including Federal Law No. 15 of 2020 on Consumer Protection and its implementing regulations.

Nothing in this Shipping & Delivery Policy is intended to exclude, restrict, or override mandatory consumer rights.

Where a shipment is lost, incorrectly delivered, damaged, or not fulfilled as agreed, Monza UAE will investigate and provide an appropriate remedy in accordance with applicable law.

19. Changes to This Policy

Monza UAE may update this Shipping & Delivery Policy to reflect:

Changes in delivery services.
Updated shipping charges.
Operational requirements.
Changes in payment methods.
Applicable legal or regulatory requirements.

Updated terms will be published on this page with a revised "Last Updated" date.

Changes will generally apply to future orders and will not automatically alter delivery charges or conditions already agreed for existing orders.

Thank you for shopping with Monza UAE!

We appreciate your trust and look forward to delivering your favorite branded products safely and conveniently across the UAE.