Privacy policy

🔒 PRIVACY POLICY

Last updated: April 9, 2026

Monza UAE (“we”, “our”, “us”) operates this website and online store (the “Services”) to provide customers with a seamless shopping experience across the UAE and GCC.

This Privacy Policy explains how we collect, use, and protect your personal information when you use our Services.

By using our website, you agree to the terms of this Privacy Policy.

📊 Personal Information We Collect

We may collect the following types of personal information:

🧾 Information You Provide

  • Name
  • Phone number
  • Email address
  • Billing and shipping address
  • Order details

💳 Payment Information

  • Payment method (card, Tabby, COD)
  • Transaction details

⚠️ We do NOT store full card details. Payments are processed securely via third-party providers.

📱 Automatically Collected Data

  • IP address
  • Device and browser type
  • Website activity (pages visited, products viewed, cart activity)

🎯 How We Use Your Information

We use your data to:

🛍️ Process Orders

  • Confirm and deliver your orders
  • Manage returns and exchanges

📦 Delivery & COD Verification

  • Contact you via phone, SMS, or WhatsApp to confirm orders
  • Prevent fake or fraudulent orders
  • Restrict or block COD access for repeated failed deliveries

💬 Customer Support

  • Respond to inquiries via email, phone, or WhatsApp

📢 Marketing & Advertising

We may use your data to:

  • Send offers, promotions, and updates
  • Show ads on platforms like Meta (Facebook & Instagram) and Google
  • Retarget products you viewed or added to cart

You can unsubscribe from marketing messages anytime.

🔐 Security & Fraud Prevention

  • Detect suspicious activity
  • Prevent misuse of COD services
  • Protect our business and customers

🤝 Sharing Your Information

We may share your data with trusted third parties only when necessary:

🛠️ Service Providers

  • Shopify (store platform)
  • Payment providers (e.g., Tabby, card processors)
  • Delivery companies (for shipping orders)
  • IT and analytics services

📢 Marketing Partners

  • Advertising platforms (Meta, Google) for marketing and retargeting

⚖️ Legal Requirements

We may disclose data if required by law or to protect our rights.

🌍 International Data Transfers

Your data may be processed outside the UAE (e.g., through Shopify servers).
We ensure appropriate safeguards are in place.

🍪 Cookies & Tracking

We use cookies and similar technologies to:

  • Improve website performance
  • Remember your preferences
  • Show relevant ads

You can control cookies through your browser settings.

🧒 Children’s Privacy

Our services are not intended for individuals under 18.
We do not knowingly collect data from minors.

🔐 Data Security

We take reasonable measures to protect your information, including:

  • Secure servers
  • Encrypted connections (SSL)
  • Trusted payment gateways

However, no system is 100% secure.

⏳ Data Retention

We keep your information only as long as necessary to:

  • Fulfill orders
  • Comply with legal obligations
  • Resolve disputes

⚖️ Your Rights

Depending on applicable laws, you may have the right to:

  • Access your data
  • Request correction
  • Request deletion
  • Opt out of marketing

To exercise your rights, contact us below.

📩 Contact Us

If you have any questions or requests regarding your data:

WhatsApp: +971553088050
📧 Email: contact@monzauae.com
📍 Location: Ajman, United Arab Emirates

🔄 Changes to This Policy

We may update this Privacy Policy from time to time.
Changes will be posted on this page with the updated date.